Ever put a customer On Hold and come back to a less than inviting customer?

Why changing your Music On Hold will make your customers happier…

Ever put a customer On Hold and come back to a less than inviting customer? Want to try to put them in a better mood so that your team of staff don’t have to deal with these heightened emotions? Well read on … #‎musiconhold‬ ‪#‎messagesonhold‬ ‪#‎customerservice‬

Tuesday Tip: Promote Seasonal Offers On Hold

With the ‪#‎EOFY‬ approaching - many of our accountant clients have added a ‪#‎messageonhold‬ about their extended opening hours for this busy time of year ... What could you add On Hold?

www.smartonhold.com.au/contact-us

Messages on Hold - Contact Us

Custom Messages On Hold that will promote and excel your business. Get on Hold Messages and Music on Hold that work for you. Contat us 07 3117 0700

Why Waiting Seems So Long...

*Unoccupied Time Feels Longer Than Occupied Time*

When you have something to distract yourself, time passes more quickly. Some hotels put mirrors by the elevators, because people like to look at themselves.

How to decide on a Voice Over for your Messages On Hold?

First impressions count. We all know this – so why are so many businesses still leaving their Telephone System first impression with every single potential customer that calls their business up to chance? Read More...

Smart On Hold

Sky Rocket Your Sales

Did you know ...
"a survey by CNN found that without music or messages, 60% of callers will hang up and 30% will never call you back." 
Read More Here! 

Industry Free Report Reveals Shocking Statistics Your Company Could Use To Improve Your Sales - Now!

Discover How To Get More Sales, Enhance Your Brand and Stop Customers Hanging Up On You

How does your company manage your calls? You definitely don't want to leave them unanswered for them to simply hang up! Think of the sales your business could loose

Australia's 143 years of Centrelink solitude

Australians spent a combined total of 143 years on hold to Centrelink in 2013-2014, before simply giving up and hanging up.

Mothers Day Fundraising - Smart On Hold Options Australia - Message on Hold Company in Australia

Make a difference this Mother's Day!! Help support SOHO & Mother's Day Classic & Breast Cancer Research ... https://mdc.mothersdayclassic.com.au/fundraising-team.php?id=1701

Contact:
Smart On Hold - Message on Hold Company in Australia
Underwood Road, Rochedale South, QLD 4123
Phone: 07 3117 0700 or 1300 467 646
Fax: 1300 733 790
Email:  http://www.smartonhold.com.au/contact-us
www.smartonhold.com.au

Smart On Hold Options Australia Fund Rainsing

My Story

We have been personally touched in the Smart On Hold Options office by Cancer so feel passionately for this charity to be our first fundraising event of 2014! Help us to Help this great cause ...

Smart On Hold Options are taking action in the fight against Breast Cancer by running in the Mother's Day Classic. Every dollar we raise through fundraising goes towards vital research into the prevention and cure of Breast Cancer. As a company we want to make a difference together;

When we hit our $1000 target - Smart On Hold Options Director Nathan, will MATCH this with another $1000! That provides Breast Cancer Research with $2000 for essential research to aid in the fight against this disease.

Take a look at our website for our corporate packages, providing advertising for your business: http://gosoho.com.au/about-us/fundraising/
Oh and don't forget business donations are tax deductible over $2
Let’s raise money for this amazing cause!!

Share: https://mdc.mothersdayclassic.com.au/fundraising-team.php?id=1701

The Story Of Captain SOHO And His Adventures To Rescue Business Owners

From the beginning … 

The State of the Nation’s On Hold was in the hands of some master criminals. Unknown to everyone, evil is lurking behind the businesses’ phone system called THE SILENCE.

This criminal has put the phone system into chaos and someone needed to do something about the way businesses were communicating to their customers. There’s a gap in the Market and the lack of interest in the most cost effective channel known to businesses was being ignored and wasted.

So, in 2003 Captain SOHO decided he no longer wanted to hear dull, uninspiring On Hold Messages and Music On Hold. He got bored of hearing competitors ad on the radio and of people committing the crime of not paying their APRA fees. He become tired of silence On Hold and being accidently hung up on, after falling asleep to the ice cream truck that he was being made to listen to when calling to try and buy products and services. So he made a decision…

He wanted to save everyone in Australia from the dreaded evil that was THE SILENCE. He knew that they could be telling their customers so much more. And so Captain SOHO was born. He took it upon himself to spread the word! With his knowledge in the telecommunication industry, Captain SOHO knew that he had the power to overcome THE SILENCE and improve what customers were made to listen to EVERY time they were transferred or put On Hold.

Captain SOHO started his mission by spreading the word through personal appearances at local businesses at first. It was then he found out that the situation was worse than he thought. He discovered that there were so many people that needed to be rescued from the evil On Hold that they have been living with for so long! And so he began explaining that he could help them defeat THE SILENCE through the power of customized Messages On Hold and Music On Hold.

However, Captain SOHO was face by so much of THE SILENCE he decided to employ other passionate On Hold heroes. Making it possible for the Smart On Hold team to spread the word from Brisbane up to Northern Queensland and eventually throughout Australia. They’ve rescued hundreds of business owners through their Messages On Hold. Empowering them with the ability to sell more products and inform customers of special events and offers. With this professional, customised service in place, hang ups were reduced and peace On Hold was restored.

Now, with over a decade of experience rescuing businesses from THE SILENCE, Captain SOHO and his team of Smart On Hold Heroes work together to spread the word across Australia. Letting other businesses know that we can help them increase enquiries, sell products and services the callers didn’t even call up about and spread special offers and occasions. Most importantly, they’ll teach you how to use the best Marketing tool that each business already has and uses every day.

If you want Captain SOHO and the Smart On Hold team to rescue your business, then make a call today to 07 3117 0700. With this Super Smart On Hold team on hand, your Messages On Hold and Music On Hold will provide professional solutions to your business. By making your On Hold Messages your secret weapon, your customers will never fall asleep with THE SILENCE again.

Want to discover more about Captain SOHO and his Smart On Hold team? Head to –  http://www.smartonhold.com.au

Smart On Hold has been helping business through the creation, supply and maintenance of professional On Hold messages and telephone recordings that get results! Smart On Hold is keeping your customers engaged on the phone and informed ahead of time. Educate your callers and instantly increase credibility at the same time – provided 100% free of lock in contracts and backed by our No Questions Asked 180 day double your money back guarantee.

Win A Hotel Grand Package From Smart On Hold Options

Fancy winning a 2 night luxury package at Hotel Grand Chancellor?


There are a few ways to get yourself a ticket into the draw:

1. Refer a business that could use our On Hold Messages.
2. Donate to our current charity.
3. "LIKE" and SHARE Smart on Hold Options Facebook - https://www.facebook.com/Smartonholdoptions
4. Sign up to one of our packages
5. Enquire about our service
6. Download our FREE REPORT

Here is what your “Spring Break” package will include:
- 2 night’s accommodation in a Premium Suite
- Full Buffet Breakfast for 2 each morning
- Seafood buffet dinner for 2 including a bottle of wine for your first evening
- Complimentary parking for 2 days
- Complimentary WiFi & Free welcome basket on arrival

It’s a great prize. Terms & Conditions apply

- See more at: http://gosoho.com.au/about-us/competitions-messages-on-hold

Smart On Hold Options Easter Contest 2014

Smart On Hold Options Easter Contest 2014
Prize: 10 kg Chocolate Block

Our first competition of 2014 has been drawn! Take a look at the HUGE chocolate bar that our lucky winner Brent from ASI Group has won

We are just finalising our new competition so watch this space as it will be released very soon and you DO NOT want to miss this one!


Contact Information:
PO Box 5, Rochedale South QLD 4123
Phone: 1300 GO SOHO (1300 467 646)
Fax: 1300 733 790
Email: http://www.smartonhold.com.au/contact-us
Web: www.smartonhold.com.au
https://www.facebook.com/Smartonholdoptions

April's Message On Hold of the Month 2014 - Smart On Hold Options (SOHO) Australia

Contact Information:
PO Box 5, Rochedale South QLD 4123
Phone:   07 3117 0700 or 1300 467 646
Fax: 1300 733 790
Email: http://www.smartonhold.com.au/contact-us
Web: www.smartonhold.com.au
https://www.facebook.com/Smartonholdoptions

Look after existing customers first - Smart On Hold Options Australia

Every business would like to increase their sales. What if you could do it with minimal spending? That would be the perfect match right!? Well the easiest way to do this is going to be to sell to your existing customers. Why bother trying and wasting time getting new leads if your current customers are not staying with you and are not satisfied? You are just going to be chasing new sales every day.

What we need to remember is that it costs 6-7 times more to get a new customer to your business than it does to keep an existing one who has already purchased from you or who is using your service right now.

So what do you need to do? First you need to put your concentration and efforts into your current customers, as the probability you have of selling to an existing customer is 60-70% in comparison to a new customer where the probability is as low as 5-10% only!(Marketing Metrics)

So we know that it’s less expensive to retain a current customer than to go and find a new one. We also now know that those existing customers are considerably more likely to purchase from you in comparison to a new customer. Both of these facts cement the need to keep your current customers happy and to promote/sell to them first before going outside of your current customer list.

So there are two ways in which you need to look at existing customers over new customers;

The first being customer retention:

A 2% increase in customer retention is the same as a 10% decrease in your costs (Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy)! Wouldn’t every business owner like to reduce their costs by this amount? I know that this is my director’s dream. So we always promote our customer service as one of our key selling points, as we want to ensure that customers who buy from our business stay with our business.

The second being customer service:

If we know how valuable a current customer is, why do we still experience bad customer service from many businesses? With the level of customer loyalty in this day and age, being at an all-time low, we need to ensure that our service is first class. Price is no longer the deciding factor anymore, if a customer experiences poor service then this is what is going to make them unhappy and maybe leave.

So what we need to remember is the cost is dramatically reduced when we market and sell to existing customers, that we are taking care of. So if you have a new product or service you should aim to sell or promote it to all of your existing customers prior to taking it out to new customers, who you have no relationship with.

The quickest, cheapest and most effective way that you can let your clients and existing customers know about a new or add on product that would suit their needs is On Hold. If you already have your customers calling you, whether its for spare parts, customer enquiries or other questions why now promote your products to them whilst they are On Hold?

Messages On Hold are a perfect place to implement customer service too – answering any frequently asked questions On Hold, sometimes answers your clients questions, meaning that you don’t even need to speak to them as they were answered whilst holding.

If you want to promote to your existing customers as well as providing customer service in one, cost effective marketing channel then you should get Smart On Hold Options – it’s the easiest and quickest way to improve you customer service and increase enquiries by up to 40%.

You Advertise To Get The Phone To Ring- BUT what are you saying?

You probably spend money on things you can see like Signage, Business cards, Websites, Brochures and other Media. All advertising to get the phone to ring but simply because you don’t get exposed to your own Messages On Hold, you don’t think about it!

Like many business people you probably have a false perception in thinking your customers don’t hear your On Hold either. And say things like “we don’t put people On Hold because we answer the phone”!

The truth is if you’ll admit it, is that once they’ve responded to other advertising methods you’re Message On Hold is exactly what many of your customers hear shortly after you answer the phone.

Don’t miss out on the opportunity of a sale by placing your callers On Hold with only SILENCE to entertain them, chances are they will go elsewhere!

Trial how our Smart On Hold Options will help your business succeed for only $5.

http://gosoho.com.au/2013/12/messages-on-hold-advertising/

Smart On Hold Options Australia
PO Box 5, Rochedale South QLD 4123
Phone: 1300 467 646
Fax: 1300 733 790
Email: marketing@gosoho.com.au
sohoaudiomedia@gmail.com
http://gosoho.com.au/

You Advertise To Get The Phone To Ring- BUT what are you saying?

You probably spend money on things you can see like Signage, Business cards, Websites, Brochures and other Media. All advertising to get the phone to ring but simply because you don’t get exposed to your own Messages On Hold, you don’t think about it!

Like many business people you probably have a false perception in thinking your customers don’t hear your On Hold either. And say things like “we don’t put people On Hold because we answer the phone”!

The truth is if you’ll admit it, is that once they’ve responded to other advertising methods you’re Message On Hold is exactly what many of your customers hear shortly after you answer the phone.

Don’t miss out on the opportunity of a sale by placing your callers On Hold with only SILENCE to entertain them, chances are they will go elsewhere!

Trial how our Smart On Hold Options will help your business succeed for only $5.

http://gosoho.com.au/2013/12/messages-on-hold-advertising/

Smart On Hold Options Australia
PO Box 5, Rochedale South QLD 4123
Phone: 1300 467 646
Fax: 1300 733 790
Email: marketing@gosoho.com.au
sohoaudiomedia@gmail.com
http://gosoho.com.au/

Smart On Hold

Smart On Hold
Phone:   07 3117 08700 or 1300 467 646
Fax: 1300 733 790
Email: http://www.smartonhold.com.au/contact-us
Web: www.smartonhold.com.au
Address: Underwood Road, Rochedale South, QLD 4123
Correspondence to: PO Box 5, Rochedale South QLD 4123

How To Write Messages On Hold That Will Improve Your Business Image

Our creative writers have been writing Messages on Hold for our Smart on Hold Options clients for over 10 years now, so we know that they are pretty good at it. That’s why we have asked them for some tips and tricks to help understand what makes a good On Hold Message. These tips can be taken in and used by any business that currently writes their own Messages … Just remember it’s your customers and potential customers that have to listen to them, not you.

Step One: Keep it simple … When people are On Hold they want something that is easy to digest, nothing too complex. So when you are deciding on a topic for a Message – they need to be kept simple and to the point! You don’t have long to have your say and get your information across while they are on the phone! 

Statistic: the average person spends around 13 hours On Hold every year – you want to get it right!

Step two: Keep it clear … With the busy office environment that everyone is working in these days, make sure that you have a clear voice over used for your message. Along with simple wording, sentencing and a simple call to action. Your don’t people On Hold to tell you that it was distracting, hard to hear and just not what they wanted to be made to listen to when calling your business.

Step three: Be easy to find … Mentioning a different phone number, website address or location? Make sure it’s kept simple, even repeated another time – as people are busy, and will sometimes not ask for it again. You want your On Hold Messages to be

Your Messages On Hold are the best way to talk to your callers about what you do, where you are and what benefit your business has to them. 

So with an average of 10-20 minutes a week spend on hold, 780 minutes per year leading to 43 days in a person’s life time being spent On Hold … You really want to make those 43 days count! Get your customers spending them listening to something that they can digest, make sense of and in the long term make you some more business out of people already calling your business by offering them something that much better than SILENCE, ice cream truck or the radio with your competitors adverts on them.

Do you want to know more tips on how you can write Messages on Hold that will work for your business? Or find out how your service could be costing your business potential new business? Then head to www.gosoho.com.au and download our FREE report! This non-biased industry report, helps businesses to see how their On Hold is damaging their business and what they can do about it!

How Improving Your Customer Service Can Have A Positive Effect On Your Business

Research shows that attracting a new customer is around 10 times more expensive than maintaining your relationships with your existing ones. So let’s focus on how you can improve your Customer Service relationships with clients …

So what can GREAT customer service do to help your business;

·         Customer numbers can increase through favourable word-of-mouth advertising by providing your existing customers excellent customer service

·         The dollar amount spent per customer per transaction can increase as they are happy to trade with you

·         The frequency of customer visits can increase because they love what you offer and how you provide it to them that they just keep coming back for more.

So how do you go about creating good levels of customer service so that you can reap the benefits of the above?

1.       When customers call you they want to know that their call is important. Your busy? Get an Auto Attendant to pick up your calls and then pop them onto your Messages On Hold until you can take the call! This is the easiest way to provide customer service to your clients – because it shows you care, it’s informative and its professional! Nobody wants to be left listening to SILENCE.

2.       Listen to what your customers want … and promote it On Hold! Let your customers know about the services that you have to offer them. They want to know what you can do for them – if your Messages On Hold can answer this then your staff will be given less of these common questions.

3.       Train your staff to deal with customers the right way! Staff training is required to ensure customer service is 100% across the board. You can get a full times sales person on board with an On Hold service – this will talk about your business to EVERY customer!

So having your Messages On Hold ready to answer your frequently asked questions, things that customers don’t know about you and so much more is the perfect reason to get your On Hold service created by a professional who knows what they are doing and the way to promote your business to your customers EVERY time that they call.

Still not sure if your business needs Messages On Hold? Take a look at our customer testimonials at www.gosoho.com.au and see how happy our current clients are with their service. We still have our very first client from 2003 – so we know that we are Smart about our On Hold Options.

Our Customer Service is something which we need to be on form 100% of the time – because we don’t believe in locking clients into a contract. Our No Lock in Contracts and our 60 Day Money Guarantee show how much we believe in our product and service, so good we Guarantee it!

Contact 

Smart On Hold Options Australia
PO Box 5, Rochedale South QLD 4123
Phone: 1300 467 646
Fax: 1300 733 790
Email:  marketing@gosoho.com.au
sohoaudiomedia@gmail.com
http://gosoho.com.au/