*Unoccupied Time Feels Longer Than Occupied Time*
When you have something to distract yourself, time passes more quickly. Some hotels put mirrors by the elevators, because people like to look at themselves.
Showing posts with label business. Show all posts
Showing posts with label business. Show all posts
Monday, June 1, 2015
Thursday, May 28, 2015
How to decide on a Voice Over for your Messages On Hold?
First impressions count. We all know this – so why are so many businesses still leaving their Telephone System first impression with every single potential customer that calls their business up to chance? Read More...
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| Smart On Hold |
Sunday, May 24, 2015
How does your company manage your calls? You definitely don't want to leave them unanswered for them to simply hang up! Think of the sales your business could loose
Sunday, April 6, 2014
How To Write Messages On Hold That Will Improve Your Business Image
Our creative writers have been writing
Messages on Hold for our Smart on Hold Options clients for over 10 years now,
so we know that they are pretty good at it. That’s why we have asked them for
some tips and tricks to help understand what makes a good On Hold Message.
These tips can be taken in and used by any business that currently writes their
own Messages … Just remember it’s your customers and potential customers that
have to listen to them, not you.
Step One: Keep it simple … When people are
On Hold they want something that is easy to digest, nothing too complex. So
when you are deciding on a topic for a Message – they need to be kept simple
and to the point! You don’t have long to have your say and get your information
across while they are on the phone!
Statistic:
the average person spends around 13 hours On Hold every year – you want to get
it right!
Step two: Keep it clear … With the busy
office environment that everyone is working in these days, make sure that you
have a clear voice over used for your message. Along with simple wording,
sentencing and a simple call to action. Your don’t people On Hold to tell you
that it was distracting, hard to hear and just not what they wanted to be made
to listen to when calling your business.
Step three: Be easy to find … Mentioning a
different phone number, website address or location? Make sure it’s kept
simple, even repeated another time – as people are busy, and will sometimes not
ask for it again. You want your On Hold Messages to be
Your Messages On Hold are the best way to
talk to your callers about what you do, where you are and what benefit your
business has to them.
So with an average of 10-20 minutes a week
spend on hold, 780 minutes per year leading to 43 days in a person’s life time being
spent On Hold … You really want to make those 43 days count! Get your customers
spending them listening to something that they can digest, make sense of and in
the long term make you some more business out of people already calling your
business by offering them something that much better than SILENCE, ice cream
truck or the radio with your competitors adverts on them.
How Improving Your Customer Service Can Have A Positive Effect On Your Business
Research
shows that attracting a new customer is around 10 times more expensive than
maintaining your relationships with your existing ones. So let’s focus on how
you can improve your Customer Service relationships with clients …
So what can
GREAT customer service do to help your business;
·
Customer numbers can increase through favourable
word-of-mouth advertising by providing your existing customers excellent
customer service
·
The dollar amount spent per customer per
transaction can increase as they are happy to trade with you
·
The frequency of customer visits can increase
because they love what you offer and how you provide it to them that they just
keep coming back for more.
So how do you go about creating good levels of
customer service so that you can reap the benefits of the above?
1. When customers call you they want
to know that their call is important. Your busy? Get an Auto Attendant to pick
up your calls and then pop them onto your Messages On Hold until you can take
the call! This is the easiest way to provide customer service to your clients –
because it shows you care, it’s informative and its professional! Nobody wants
to be left listening to SILENCE.
2. Listen to what your customers
want … and promote it On Hold! Let your customers know about the services that
you have to offer them. They want to know what you can do for them – if your
Messages On Hold can answer this then your staff will be given less of these
common questions.
3. Train your staff to deal with
customers the right way! Staff training is required to ensure customer service
is 100% across the board. You can get a full times sales person on board with
an On Hold service – this will talk about your business to EVERY customer!
So having
your Messages On Hold ready to answer your frequently asked questions, things
that customers don’t know about you and so much more is the perfect reason to
get your On Hold service created by a professional who knows what they are
doing and the way to promote your business to your customers EVERY time that
they call.
Still not
sure if your business needs Messages On Hold? Take a look at our customer
testimonials at www.gosoho.com.au and see how happy our current
clients are with their service. We still have our very first client from 2003 –
so we know that we are Smart about our On Hold Options.
Our Customer
Service is something which we need to be on form 100% of the time – because we
don’t believe in locking clients into a contract. Our No Lock in Contracts and
our 60 Day Money Guarantee show how much we believe in our product and service,
so good we Guarantee it!
Contact
Smart On Hold Options Australia
PO Box 5, Rochedale South QLD 4123
Phone: 1300 467 646
Fax: 1300 733 790
Email: marketing@gosoho.com.au
sohoaudiomedia@gmail.com
http://gosoho.com.au/
PO Box 5, Rochedale South QLD 4123
Phone: 1300 467 646
Fax: 1300 733 790
Email: marketing@gosoho.com.au
sohoaudiomedia@gmail.com
http://gosoho.com.au/
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