How Improving Your Customer Service Can Have A Positive Effect On Your Business

Research shows that attracting a new customer is around 10 times more expensive than maintaining your relationships with your existing ones. So let’s focus on how you can improve your Customer Service relationships with clients …

So what can GREAT customer service do to help your business;

·         Customer numbers can increase through favourable word-of-mouth advertising by providing your existing customers excellent customer service

·         The dollar amount spent per customer per transaction can increase as they are happy to trade with you

·         The frequency of customer visits can increase because they love what you offer and how you provide it to them that they just keep coming back for more.

So how do you go about creating good levels of customer service so that you can reap the benefits of the above?

1.       When customers call you they want to know that their call is important. Your busy? Get an Auto Attendant to pick up your calls and then pop them onto your Messages On Hold until you can take the call! This is the easiest way to provide customer service to your clients – because it shows you care, it’s informative and its professional! Nobody wants to be left listening to SILENCE.

2.       Listen to what your customers want … and promote it On Hold! Let your customers know about the services that you have to offer them. They want to know what you can do for them – if your Messages On Hold can answer this then your staff will be given less of these common questions.

3.       Train your staff to deal with customers the right way! Staff training is required to ensure customer service is 100% across the board. You can get a full times sales person on board with an On Hold service – this will talk about your business to EVERY customer!

So having your Messages On Hold ready to answer your frequently asked questions, things that customers don’t know about you and so much more is the perfect reason to get your On Hold service created by a professional who knows what they are doing and the way to promote your business to your customers EVERY time that they call.

Still not sure if your business needs Messages On Hold? Take a look at our customer testimonials at www.gosoho.com.au and see how happy our current clients are with their service. We still have our very first client from 2003 – so we know that we are Smart about our On Hold Options.

Our Customer Service is something which we need to be on form 100% of the time – because we don’t believe in locking clients into a contract. Our No Lock in Contracts and our 60 Day Money Guarantee show how much we believe in our product and service, so good we Guarantee it!

Contact 

Smart On Hold Options Australia
PO Box 5, Rochedale South QLD 4123
Phone: 1300 467 646
Fax: 1300 733 790
Email:  marketing@gosoho.com.au
sohoaudiomedia@gmail.com
http://gosoho.com.au/